Frequently asked questions
Everything guests ask us most often before booking a stay in Matala.
What kind of breakfast is served?
A generous daily buffet with continental options, warm dishes, fresh pastries, fruit, juices, coffee and local specialities. Vegan, halal and gluten-free choices are available.
Does the hotel have a pool?
Yes. There is a seasonal outdoor infinity pool with a shallow end, a pool bar, sun loungers, umbrellas and a sun deck, open to guests of all ages.
What room types can I book?
Standard Double Rooms and Deluxe Double Rooms of 20 m², Family Rooms of 30 m² and Single Rooms of 20 m², all with balcony, air conditioning, private bathroom and free WiFi.
What are the check-in and check-out times?
Check-in is from 2:30 PM to 8:00 PM and check-out from 6:30 AM to 11:30 AM. Please let us know your expected arrival time in advance.
Is parking available?
Yes. Free private parking is available on site and no reservation is needed. Street parking and accessible parking are also nearby.
How far is the hotel from Matala Beach?
Matala Beach is about 750 m away, a walk of roughly 8 minutes, and the centre of the village is 5 to 8 minutes on foot.
Is there an airport shuttle?
An airport shuttle and shuttle service can be arranged at an additional charge. Heraklion International Airport is about 63 km from the hotel.
Are pets allowed?
Pets are not allowed at the property. The minimum age for check-in is 18 and cash is not accepted.
Do the rooms have a balcony and a private bathroom?
Yes. All rooms have a private bathroom with shower, hairdryer and towels, and a balcony with outdoor furniture.
Is WiFi free?
Yes. WiFi is available in all areas of the hotel and is free of charge.
Check-in from 2:30 PM to 8:00 PM - check-out from 6:30 AM to 11:30 AM